The Pyrenees Ariégeoises Tourist Office, which belongs to the network of French Tourist Offices, is committed to providing you with a quality welcome and to facilitating information for all through the quality tourism brand.
To better serve you, our team is committed to:
Facilitate access and improve the environment
- Facilitate access for our visitors and disabled
- Be available, pleasant and responsive
- Adapt schedules to the Tourist Office to the needs of visitors and customers
- Develop and maintain the venue
Give a friendly and efficient welcome
- Welcome you in a pleasant space, equipped, comfortable, to consult on site
- Support the visitor upon arrival
- Manage the expectations of visitors
- Facilitate contacts with foreign visitors
- Ensure fast and efficient telephone service
- Make available a consultant living
- Reply all year in your letters and emails
Inform and educate
- Meet the needs of visitors
- Encourage visitors to discover the region and facilitate its efforts
- Meet the tourist and cultural information updated continuously on the territory of Pyrénées Ariégeoises as well as nearby areas (department and region)
- Provide alternatives when a service can not be performed
- Inform you in different languages
- Disseminate updated information on our various communication media
- You facilitate access to Internet
- Provide clear, accurate and reliable information to visitors
- View outside the emergency phone numbers
Measure the quality of reception for improvement
- Measuring visitor satisfaction: collect and analyze the opinions of visitors
- Gather opinions from staff, providers, elected officials and consumers, in order to propose improvements
- Handling complaints
- Collect and analyze the opinions of visitors
